Privacy Policy
1. What personal information we collect
The types of personal information we may collect include:
- Your name
- Contact details (such as phone number, email, and delivery address)
- Payment information (if you make a purchase)
- Enquiry details
- Website usage data (see Section 6: Cookies)
We only collect the information we need to provide you with our turf products and services, respond to your enquiries, or improve your customer experience.
2. How we collect your information
We collect your personal information in several ways, including:
- When you make an enquiry via our website, email, phone or in person
- When you place an order for turf or request a quote
- Automatically, when you use our website (via cookies or analytics tools)
3. How we use your information
We use your information to:
- Process and fulfil your orders
- Respond to your questions or feedback
- Improve our products, services and website
- Meet our legal and regulatory obligations
4. Who we share your information with
We may disclose your information to:
- Our delivery partners or contractors (to fulfil your turf orders)
- Our website or IT service providers (only for operational needs)
- Legal or regulatory bodies, if required by law
We will never sell your personal information to third parties.
5. How we store and protect your information
We store personal information securely using physical and digital safeguards, including:
- Secure storage of paper records
- Password-protected databases and systems
- Restricted access to customer data
We retain your personal information only as long as needed for the purpose it was collected, or as required by law.
6. Cookies and website tracking
Our website uses cookies and third-party tools (such as Google Analytics) to better understand how visitors use our site. This helps us improve user experience and measure the effectiveness of our content.
You can control or disable cookies through your browser settings.
7. Accessing or correcting your personal information
You have the right to:
- Access the personal information we hold about you
- Request corrections if you believe it is inaccurate or out of date
To do so, please contact us using the details below (see Section 8: Contact us).
8. How to make a complaint
If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
9. Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
West Turf
Email: office@westturf.com.au
Phone: 1300 871 366
Postal Address: 466 Fernvale Road, Fairney View, QLD, 4306
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be posted on our website with the revised effective date.